Questions people actually ask
Everything about delivery, payment, packaging and returns. If your question is not here, contact us before ordering.
Where do you deliver in Oman? +
We accept delivery requests across the Sultanate of Oman, including Muscat, Sohar, Salalah, Nizwa, Sur, Ibri, Buraimi, Barka, Ibra, Rustaq, Khasab and Duqm. The exact courier coverage is confirmed for your address.
How long does delivery take? +
Coastal cities including Muscat, Seeb, Barka, Sohar, Sur and Qurayyat usually take 1–3 working days. Interior and southern routes usually take 5–7 days. We confirm the window for the exact address.
How is payment arranged? +
No card details are collected on this site. We confirm the available payment option and final total with you before dispatch. An order request is not accepted until that confirmation is complete.
How discreet is the packaging? +
Orders are prepared in plain outer packaging without product names, brand names or product images. The waybill contains only the information needed for delivery.
Do you deliver to a hotel or shared building? +
Add the hotel or building name, room or apartment number and a reachable phone number. The courier may need reception or security details, so include those in the delivery notes.
What can I return? +
Unopened items in their original sealed packaging may be returned within 14 days. Opened intimate products cannot be returned for hygiene reasons unless they arrived faulty or materially different from the description.
How do I clean and store a product? +
Follow the manufacturer's instructions. As a general guide, rinse with warm water or a suitable pH-neutral cleaner, air dry fully, and store away from direct heat and sunlight. Use water-based lubricant with silicone items.
Is my order confidential? +
Order details are used only for confirmation and fulfilment. We do not run advertising pixels on checkout. In the current launch preview, submitting the form does not transmit your details.
Can I order without creating an account? +
Yes. There is no account, password or email requirement. Add a product to the cart and submit the delivery request when you are ready.
How do I know the order went through? +
An order is confirmed only after we verify stock, address, total and payment arrangement. A browser reference alone is not proof that fulfilment has accepted the order.
Which materials are the products made of? +
Materials vary by product. We publish a material only when it is confirmed in the supplier data or retail packaging. Ask about the exact SKU if material compatibility is important.
Are these products available under local rules? +
Availability can depend on the item, intended use and current local requirements. We confirm acceptance before dispatch and may cancel an order that cannot be delivered lawfully.